Terms of Service

These Terms of Service ("Terms") form a binding agreement between Voyarank ("Voyarank," "we," "us," or "our") and the business or individual that signs up for an account to use voyarank.tech and related services (the "Service"). The party signing up is referred to as "Customer," "you," or "your." If you accept these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

Voyarank is offered as a subscription business-to-business software service intended for use by tour operators, destination management companies, online travel agencies, and other businesses operating in the travel and tourism sector. The Service is not intended for consumer use unrelated to a business activity.

Acceptance of these Terms

You accept these Terms when you create an account, click an acceptance checkbox at signup, or otherwise access or use the Service. If you do not agree to these Terms, do not create an account and do not use the Service. We may update these Terms from time to time as described in the "Changes to These Terms" section below.

The Service

Voyarank provides software tools for tracking search engine rankings, monitoring online travel agency listings, analyzing brand visibility in AI-generated search responses, generating structured data markup, and authoring content briefs and related materials for websites operated by travel and tourism businesses. The exact features available to you depend on the subscription plan you select. Features may be added, modified, or removed over time as the Service evolves.

We provide the Service "as a service" — you receive access to functionality hosted by us, not a copy of the software itself.

Account Eligibility and Registration

To create an account you must be at least 18 years old and capable of entering into a binding agreement under the laws applicable to you. You agree to provide accurate, current, and complete information at signup and to keep that information current. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us promptly at support@voyarank.tech if you suspect unauthorized access. Accounts are intended for use by a single business — one Customer per account. Sharing a single account across multiple businesses is not permitted.

Geographic eligibility. The Service is not currently offered to, and may not be used by, individuals or businesses located in the European Economic Area (EEA), Switzerland, or the United Kingdom. If you are located in one of those regions, do not create an account. Voyarank may expand availability to those regions in the future; this Section will be updated when that occurs.

Subscription, Billing, and Renewal

Paid plans are offered on a monthly or annual cadence. When you subscribe, you authorize us, through our payment processor Stripe, to charge the payment method you provide for the recurring subscription fee until you cancel. Subscriptions automatically renew at the end of each billing period at the then-current rate for the plan you selected, unless you cancel before the renewal date.

We may change the price of any plan or introduce new fees. If we change the price of your current plan, we will notify you by email and via in-product notice at least thirty days before the change takes effect, and you may cancel before the new price applies. Continued use after the effective date constitutes acceptance of the new price.

Fees do not include taxes. You are responsible for any sales tax, value-added tax, withholding tax, or similar charges associated with your subscription, except for taxes we are required to collect from you under applicable law.

Free Trial

We offer a thirty-day free trial of the Service for new accounts. During the trial you have access to functionality of the plan you select. We do not charge your payment method during the trial. If you do not convert to a paid plan by the end of the trial, your account moves to a limited free state with reduced functionality, and your generated data and stored configurations are retained for ninety days during which you may still export them or upgrade to a paid plan. After the ninety-day window, account data may be removed in line with our Privacy Policy retention rules.

Cancellation and Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access to paid features until that date, after which the account moves to the limited free state described above. We do not offer pro-rated refunds for partial billing periods. If you believe you have been charged in error, contact support@voyarank.tech and we will review the charge in good faith. Refund decisions on disputed charges are made case-by-case at our reasonable discretion and are not a representation that future similar charges will be refunded.

Prohibited Projects and Acceptable Use

Voyarank does not serve projects in these categories:

• adult or pornographic content
• dating services
• gambling
• political campaigns
• hate speech
• weapons
• illegal substances

Accounts found operating prohibited projects will be suspended without refund.

In addition to the prohibited categories above, you agree not to: scrape or pull data from the Service beyond documented rate limits; attempt to access accounts or data belonging to other Customers; reverse-engineer, decompile, or otherwise attempt to discover the source code of the Service except to the extent applicable law expressly prohibits this restriction; resell, sublicense, or transfer API credits or your account access to a third party; deliberately overload the Service or attempt denial-of-service against the Service or any system connected to it; use the Service to violate any law applicable to you, your business, or your end users; or use the Service to send unsolicited bulk communications in violation of applicable anti-spam laws.

We may suspend or terminate your account for violation of the above as described in "Suspension and Termination" below.

Intellectual Property

We own the Service and all related intellectual property, including the software, designs, trademarks, logos, and underlying methods and algorithms. These Terms do not grant you any ownership in any of the foregoing. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription, subject to these Terms.

You retain ownership of the content and data you submit to the Service (the "Customer Data"), including the websites you track, the keywords you monitor, the briefs you generate, and any related inputs. By submitting Customer Data, you grant us a non-exclusive, royalty-free, worldwide license to host, process, transmit, display, and otherwise use Customer Data solely to provide the Service to you, to maintain and improve the Service, and as further described in our Privacy Policy. We do not read, sell, or share the substantive content of your Customer Data (such as your keyword lists, briefs, or specific site analyses) outside of providing the Service to you.

Disclaimer of Warranties

The Service is provided "as is" and "as available." To the maximum extent permitted by applicable law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including any warranty of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade.

Search engine ranking data is provided based on signals available to us and may not perfectly reflect what any particular searcher sees. Search engine algorithms change frequently and without notice. Outcomes from any search engine optimization, AI visibility, or content strategy decision are dependent on many factors outside of our control, including the quality of your content, the actions of competitors, and decisions made by search engines and AI providers. We do not guarantee any specific ranking, traffic, citation, or business result from using the Service.

Limitation of Liability

PLEASE READ THIS SECTION CAREFULLY — IT LIMITS THE LIABILITY OF VOYARANK AND ITS OPERATOR TO YOU.

No indirect damages. To the maximum extent permitted by applicable law, in no event will we be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, loss of data, or loss of goodwill, arising out of or in connection with these Terms or your use of the Service, even if we have been advised of the possibility of such damages.

Aggregate cap. Our total aggregate liability arising out of or in connection with these Terms or your use of the Service, whether in contract, tort, statute, or otherwise, will not exceed the total fees you paid to us for the Service during the twelve months immediately preceding the event giving rise to the claim, or one hundred United States dollars, whichever is greater.

Carve-outs. Nothing in this Section limits liability for fraud, willful misconduct, gross negligence, or any other liability that may not be limited or excluded under applicable law.

Severability. Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you. To the extent any limitation of liability is unenforceable, the remaining limitations apply to the maximum extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Voyarank, its operator, and its affiliates, contractors, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: your violation of these Terms; your misuse of the Service; your Customer Data and the rights you represent you hold in it; or your violation of any law or third-party right in connection with the Service. We will give you prompt notice of any claim subject to this section and will reasonably cooperate in the defense at your expense.

Suspension and Termination

We may suspend or terminate your access to the Service if you materially breach these Terms (including by operating a prohibited project), if your account is associated with fraud or abuse, if your payment method fails and is not corrected after notice, if continued provision of the Service to you would violate applicable law, or if we discontinue the Service generally. Where practical and lawful, we will give you notice and a reasonable opportunity to cure. For non-cure breaches such as prohibited-project operation, suspension may be immediate.

You may terminate by cancelling your subscription and closing your account from the account settings page. Upon termination, your right to access the Service ends. Sections of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, governing law, and miscellaneous provisions — will survive.

Changes to These Terms

We may modify these Terms from time to time. For material changes, we will notify you at least thirty days before the change takes effect via email to the address associated with your account and via in-product notice. Non-material changes (such as clarifications, formatting, or corrections) may take effect immediately upon posting. Your continued use of the Service after the effective date of a change constitutes acceptance of the modified Terms. If you do not agree to a change, you may cancel your subscription before the change takes effect.

Governing Law and Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY — IT REQUIRES BINDING ARBITRATION OF MOST DISPUTES AND LIMITS THE WAYS YOU CAN BRING CLAIMS AGAINST US.

Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of the arbitration provision below.

Informal resolution first. Before initiating any formal proceeding, the parties will attempt in good faith to resolve any dispute through informal discussion. Either party may initiate informal resolution by sending a written notice describing the dispute and proposed resolution to support@voyarank.tech (for notices to us) or to the email address associated with your account (for notices from us). The parties will use good-faith efforts to resolve the dispute within thirty (30) days of the notice.

Binding arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules then in effect. The arbitration shall be conducted before a single arbitrator. The seat of arbitration shall be Augusta, Georgia (Columbia County), and the proceeding shall be conducted in English. The arbitrator shall apply the substantive law of the State of Georgia. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees in arbitration, except that the arbitrator may award reasonable attorneys' fees and costs to the prevailing party where authorized by applicable law or contract.

Class and mass action waiver. To the maximum extent permitted by applicable law, each party waives any right to participate in a class, collective, consolidated, mass, representative, or private attorney general action with respect to any claim arising out of these Terms or the Service. Disputes must be brought in an individual capacity only. The arbitrator shall have no authority to conduct or order any class, collective, consolidated, mass, or representative proceeding.

Exceptions. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights, confidential information, or to enforce the class/mass action waiver above. Either party may bring an individual action in a small-claims court for disputes that fall within that court's jurisdiction, in lieu of arbitration.

Court venue for non-arbitrable matters. For any dispute not subject to arbitration under the exceptions above (or where a party has timely opted out of arbitration under the next paragraph), the parties consent to the exclusive jurisdiction of the state and federal courts located in Columbia County, Georgia, and waive any objection based on inconvenient forum.

Opt-out of arbitration. If you wish to opt out of the arbitration provision and class/mass action waiver in this Section, you must notify us in writing within thirty (30) days of first accepting these Terms by sending an email to support@voyarank.tech with the subject line "Arbitration Opt-Out" and including (a) your full legal name, (b) the email address associated with your voyarank account, and (c) a clear statement of your intention to opt out. A timely opt-out applies only to the arbitration provision and class/mass action waiver; all other Terms remain in effect.

Severability of this Section. If any portion of this dispute-resolution section is held unenforceable, the remaining portions shall remain in effect. If the class/mass action waiver is held unenforceable as to any specific claim, that claim must be brought in court (and not in arbitration), but the rest of this Section shall continue to govern any other claim.

Miscellaneous

These Terms, together with the Privacy Policy, Cookie Policy, and any Data Processing Addendum executed by the parties, constitute the entire agreement between you and Voyarank with respect to the Service and supersede any prior agreements on the subject. No waiver of any provision will be effective unless in writing and signed by the waiving party. A failure to enforce any provision is not a waiver of the right to enforce it later. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision is modified to the minimum extent necessary to make it enforceable while preserving its intent.

You may not assign or transfer these Terms or any of your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, on notice to you.

Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, acts of governments, riots, wars, embargoes, terrorism, pandemics, internet or telecommunications failures, or denial-of-service attacks, provided the affected party gives prompt notice and uses reasonable efforts to resume performance.

The relationship between the parties is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

Contact

Questions about these Terms or the Service: support@voyarank.tech. For privacy questions specifically: privacy@voyarank.tech.